Frequently Asked Questions

It depends on your pool and how much you'd like taken off your hands. Our Essentials tier starts from $38 for water testing and basic upkeep, Plus is $60 for regular skimming and brushing, and our Full Valet service ($75–$95) covers a complete vacuum and deep clean. Chemicals are charged separately and vary depending on what your pool needs. Most Auckland homeowners land on Plus or Full Valet — get in touch for a free quote and we'll recommend the right fit for your pool.

Most Auckland pools do well with fortnightly to monthly visits depending on usage and season — more often over summer, less over winter. We can recommend a schedule based on your pool once we see it.

No — as long as we have safe access to the pool area, you don't need to be present. Many of our regular clients aren't home when we visit.

Depends on the tier — Essentials covers water testing and basic equipment checks, Plus adds surface skimming and brushing, and Pure/Full Valet includes a complete vacuum and deep clean. See our Services page for full details.

We offer same-day response where possible for urgent issues like green pools — see our Green Pool Recovery service for details.

We handle chemical dosing and water balancing as part of our service — you don't need to supply anything.

We cover the wider Auckland region, including Howick, Remuera, St Mary's Bay, Parnell, Westmere, Orakei, Ponsonby, St Heliers, Coatesville, Stanley Point, Devonport, Mission Bay, Kohimarama, Epsom, Mt Eden, Grey Lynn, Freemans Bay, Campbells Bay, Castor Bay, Milford, Takapuna, Cheltenham, Waiheke Island, Titirangi, St Johns, Meadowbank, Long Bay, Bayswater, Narrow Neck, Point Chevalier, Sandringham, Mt Albert, One Tree Hill, Greenlane, Ellerslie, Newmarket, Kingsland, Western Springs, Glendowie, Half Moon Bay, Bucklands Beach, Pakuranga Heights, Cockle Bay, Murrays Bay, Rothesay Bay, Browns Bay, Hillcrest, Beach Haven, Herne Bay, Eastern Beach, and Beachlands. Get in touch if you're unsure whether your suburb is covered.

Yes — our services are flexible with no lock-in contracts. Reach out anytime to adjust your plan.

We can diagnose most common issues (filters, pumps, leaks) during a visit and either fix it on the spot or advise on next steps.

Almost always a chlorine or circulation failure — a few days without proper sanitiser, a broken pump, or heavy rain diluting chemicals lets algae bloom fast, sometimes within 24–48 hours. High phosphate levels can also feed algae growth even when chlorine looks okay, since phosphates are a food source algae thrives on.

Depends how far gone it is, but a typical recovery is around 4 visits, varying with how bad it is when we start: an initial assessment and stabilising treatment on the first visit, then follow-up visits until the water is genuinely clear and balanced — not just clear enough to look fine for a day.

Rarely necessary and often makes things worse — it's expensive, can damage a plaster or concrete surface if drained incorrectly, and usually a proper shock-and-filter cycle clears it without needing to start from scratch.

It can be — algae blooms are often paired with low or zero sanitiser, meaning bacteria can also be present, not just algae. Treat it as urgent rather than cosmetic.

What's included per visit, how chemicals are charged, what happens if a visit needs to move, whether they're insured, and how they handle something urgent like a green pool outside the regular schedule.

Less than summer, but not none — algae growth slows in cooler weather, but rain dilution, wind-blown debris, and equipment left unchecked can still cause problems. Monthly servicing over winter is common rather than stopping altogether.

Rain dilutes chlorine and can lower pH and alkalinity, especially after a big downpour — worth testing after any heavy rain event rather than waiting for the next scheduled visit.

Generally a few weeks before you plan to use it regularly — enough time to correct any chemical drift from winter, clean the filter properly, and catch any equipment issues before peak season demand.

Cloudy water usually means something other than chlorine is out of balance — commonly pH too high, fine contaminants suspended in the water that need a clarifier or flocculant to clear, or a filter that needs backwashing. High pH alone can cut chlorine's effectiveness significantly, so "more chlorine" isn't always the fix.

DIY has lower cash cost but a real time cost (often an hour or more weekly) and a real risk of chemical mistakes that end up costing more to fix. Professional service trades cost for time and consistency, especially valuable if you travel or aren't confident in the chemistry.

Evaporation typically accounts for a small, consistent daily drop. If you're losing noticeably more, especially with the pump off overnight, it's worth checking for a genuine leak in the shell, plumbing, or around fittings. On pools with a multi-port valve (MPV), a damaged spider gasket is a common culprit — it lets water leak out through the waste port even when the valve's set to filter. Fitting a 2-way valve is often a cost-effective fix compared to replacing the whole MPV.

Common causes include sunscreen, body lotion, or airborne contaminants like roof overspray settling on the water. An enzyme-based cleaner formulated for oils breaks it down without over-chlorinating.

Concrete/plaster pools are more porous and prone to algae taking hold, so they often need more frequent brushing than smooth fibreglass, which resists algae better but can still stain.

No — wait until it's fully cleared and chemically balanced, confirmed by testing, not just visually "looks okay."